Bee The BanhMi – Privacy Policy
Effective Date: November 28, 2025
This Privacy Policy explains how Bee The BanhMi (“Bee The BanhMi”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information when you interact with us in Canada, including:
Our website and online ordering pages
Our Toast ordering and loyalty programs
Our email and SMS marketing (via services like Klaviyo and/or similar platforms)
Our in-person interactions at our location
Business details:
Bee The BanhMi
12445 Lake Fraser Dr SE
Calgary, Alberta, Canada
Email: beethebanhmi@gmail.com
Phone: 587-720-1406
By using our website, ordering from us, joining our loyalty program, or subscribing to our communications, you agree to the practices described in this Privacy Policy.
We may update this Privacy Policy from time to time. When we do, we will change the “Effective Date” above. Your continued use of our Services after any changes means you accept the updated policy.
1. Scope
This Privacy Policy applies to personal information we collect:
Through our website and online ordering pages
Through Toast (POS, online ordering, loyalty/rewards)
Through Klaviyo or similar email/SMS tools we use for marketing and loyalty communications
In person at our physical location
Through social media interactions with our brand
This policy does not apply to:
Third-party websites, platforms, or apps we don’t control (for example, DoorDash, Uber Eats, SkipTheDishes, Facebook, Instagram, Google, etc.)
Offline communications not related to our Services
Those platforms have their own privacy policies, which you should review separately.
2. What Personal Information We Collect
We only collect personal information that we reasonably need to run the business, serve you, and comply with the law.
Bee The BanhMi’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
2.1 Information You Provide Directly
Depending on how you interact with us, we may collect:
Contact information – name, email address, phone number, mailing/delivery address
Order details – items ordered, date/time, order channel (in-store, online, delivery), loyalty points earned or redeemed
Payment information – when you pay online or in-store via card, your payment is processed by third-party payment processors (e.g., Toast and/or their payment partners). We do not store full card numbers ourselves.
Loyalty and rewards information – participation in loyalty programs (via Toast), preferences, offers claimed, visit patterns
Communications – messages you send us by email, website forms, SMS, social media DMs, or phone
Marketing opt-in data – when and how you consented to receive email or SMS marketing (time, method, source)
You always choose whether to provide personal information. If you do not provide certain information, some features (like delivery, loyalty, or digital offers) may not work.
2.2 Information Collected Automatically
When you use our website or online ordering pages, we and our service providers may automatically collect:
IP address and general location (city/region)
Device type, browser type, operating system
Pages visited, links clicked, time spent, referral URLs
Cookie identifiers, pixels, and similar technologies
We use this to:
Make the site function properly
Understand traffic and usage patterns
Improve user experience
Measure marketing and campaign performance
Run interest-based and retargeted advertising (e.g., showing you our ads on other sites after you’ve visited ours)
2.3 Information from Third Parties
We may receive information about you from:
Toast (POS, online ordering, loyalty): order history, contact info you provide, loyalty enrollments and redemptions
Klaviyo or similar providers: email engagement (opens, clicks), SMS interactions, unsubscribe status
Delivery platforms (like DoorDash, Uber Eats, SkipTheDishes): limited order and contact info to fulfill your order
Ad and analytics partners: aggregated or pseudonymized data about website traffic, campaign performance, and audience segments
Social media platforms: information you publicly share or send to us (e.g., tagged posts, comments, DMs)
Personal information received from third parties is handled according to this Policy and the policies of those third parties.
3. How We Use Personal Information
We use your information for legitimate business purposes, including:
3.1 To Provide Our Products and Services
Process and fulfill in-store, pickup, and delivery orders
Manage and operate loyalty and rewards programs
Send you digital receipts, order confirmations, and service-related notifications
Handle customer support, questions, and complaints
Customize and improve menu, offers, and service experience
3.2 To Operate and Improve Our Business
Track sales, product performance, and customer behaviour
Analyze website usage and campaign performance
Plan staffing, menu development, and inventory
Detect and reduce fraudulent or abusive behaviour (e.g., coupon abuse, multiple accounts)
Maintain business records and accounting
3.3 For Marketing, Loyalty, and Promotions
With your consent where required by law (CASL), we may:
Send promotional SMS messages (e.g., product launches, limited-time offers, rewards reminders)
Send email newsletters, loyalty updates, and special offers
Run contests, giveaways, and surveys
Use cookies and pixels to deliver interest-based ads on other websites or platforms
You can withdraw consent or opt out at any time (see Section 7).
3.4 Legal and Compliance
Comply with applicable laws, regulations, and government requests
Enforce our terms and policies
Protect our rights, property, and safety, and those of our customers and staff
4. How We Share Personal Information
We do not sell your personal information.
We may share personal information in the following ways:
4.1 Service Providers
We use third-party vendors to help us run the business, including:
Toast (POS, online ordering, loyalty, payment processing)
Klaviyo or similar platforms (email and SMS marketing, segmentation, analytics)
Website hosting and IT service providers
Delivery platforms (where applicable)
Analytics and advertising partners
Payment processors and financial service providers
These service providers are given only the information they need to perform their services and are expected to protect it and use it only for our business purposes.
4.2 Business Transfers
If we ever sell or transfer part or all of our business or assets (for example, a sale, merger, financing, or reorganization), personal information may be transferred as part of that transaction, as permitted by law.
4.3 Legal and Safety
We may disclose information where we reasonably believe it is necessary to:
Comply with laws, regulations, legal process, or government requests
Enforce our policies or contracts
Protect our rights, property, safety, or the safety of others
5. Cookies, Tracking Technologies, and Ads
5.1 Cookies and Similar Technologies
Our website and email/SMS tools may use:
Cookies
Pixels and web beacons
Local storage
Device identifiers
These help us:
Keep you logged in or remember your preferences
Understand how people use our site
Measure the performance of our content and advertising
Run retargeting and interest-based advertising campaigns
You can control cookies through browser settings, but disabling some cookies may affect site functionality.
5.2 Analytics and Advertising
We may use analytics and advertising tools (e.g., Google Analytics, Meta/Facebook Ads, Klaviyo tracking, Toast analytics, or similar) to:
Understand how users reach and use our site
Measure newsletter/SMS campaign performance
Build audiences for advertising (e.g., “people similar to those who ordered from us”)
Show our ads to visitors on other sites or apps
These partners may use cookies, pixels, and similar technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and targeted ads.
You can typically opt out of interest-based advertising using:
Your browser’s privacy settings
Ad preferences settings on major platforms (e.g., Google, Facebook)
Industry tools such as the Digital Advertising Alliance of Canada (DAAC) at youradchoices.ca
6. Canada’s Anti-Spam Legislation (CASL)
We operate in compliance with Canada’s Anti-Spam Legislation (CASL).
6.1 Consent
We only send commercial electronic messages (CEMs) — such as promotional emails or SMS — when we have:
Express consent: you explicitly opted in (e.g., by checking a box, replying YES/Y, signing up via a form or QR code); or
Implied consent: you have an existing business relationship with us under CASL (for example, you recently purchased from us and provided contact information in the process).
For SMS specifically, we may require a clear reply YES/Y to confirm your opt-in.
Your consent remains valid until you withdraw it or, in the case of implied consent, until it expires as defined by CASL.
6.2 Identification & Unsubscribe
All our CEMs will:
Identify Bee The BanhMi as the sender
Include a clear and simple unsubscribe mechanism (e.g., “Reply STOP to stop SMS” or an unsubscribe link in email)
We maintain records of consents (how, when, and where you subscribed) and honour unsubscribe requests in a timely manner, as required by law.
You can withdraw consent at any time by:
Clicking “unsubscribe” in any promotional email
Replying “STOP” to any promotional SMS
Emailing us at beethebanhmi@gmail.com with your request
Unsubscribing from marketing messages does not stop necessary transactional messages (e.g., order confirmations, receipts, important service updates).
7. Your Rights Under Canadian Privacy Law (PIPEDA and Provincial Laws)
Under PIPEDA and applicable provincial privacy laws, you may have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Withdraw consent to certain uses of your information (for example, marketing communications)
Ask questions or file a complaint about our privacy practices
To exercise these rights, contact us at:
Email: beethebanhmi@gmail.com
We may ask you to verify your identity to protect your information. There may be limits to the information we can provide (for example, if it includes other individuals’ data or is subject to legal restrictions), but we will explain if that happens.
We will not deny you service, or provide a different level or quality of product or service, solely because you exercised your privacy rights.
8. How We Store and Protect Your Information
Your information may be stored in:
Toast systems (for POS, ordering, and loyalty)
Klaviyo or similar email/SMS platforms
Secure cloud-based tools used by our business (for accounting, analytics, etc.)
We use reasonable physical, organizational, and technical safeguards designed to protect your information against loss, theft, unauthorized access, or misuse. However, no system or transmission is completely secure.
If you believe your personal information has been compromised in connection with Bee The BanhMi, contact us immediately at beethebanhmi@gmail.com.
We retain information only as long as necessary:
To provide our Services
To meet legal, tax, and accounting requirements
To resolve disputes and enforce agreements
When personal information is no longer required, we securely delete, anonymize, or aggregate it in accordance with applicable law.
9. Children’s Privacy
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.
If we become aware that we have collected personal information from a child under 16 without appropriate consent, we will delete it as required by law. If you believe this has occurred, contact us at beethebanhmi@gmail.com.
10. Third-Party Websites and Services
Our website, social media pages, or marketing communications may include links to third-party sites or services we do not control (for example: delivery apps, social networks, review platforms, blogs).
We are not responsible for the privacy practices or content of those third-party websites or services. Any information you provide to them is governed by their privacy policies, not ours.
11. International Users
Our Services are intended for customers in Canada. If you access our Services from outside Canada, you do so on your own initiative and are responsible for compliance with local laws. Your information may be processed and stored in Canada or other locations where our service providers operate.
12. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or our handling of personal information, contact:
Bee The BanhMi
12445 Lake Fraser Dr SE
Calgary, Alberta, Canada
Email: beethebanhmi@gmail.com
Phone: 587-720-1406